Servicing, maintenance and support
Keep your heat pump performing at its best
Heat pumps do not require annual safety checks in the same way as traditional boilers, but regular servicing is still important. Preventative maintenance helps protect efficiency, identify issues early and support the long-term performance of your system.
Solaris Energy provides servicing, maintenance and fault-finding support for air source and ground source heat pumps of different makes, models and sizes. Our team can help with routine annual servicing, breakdowns and ongoing aftercare.
Heat pump aftercare services
Your heat pump works hard throughout the year, so regular maintenance is important for keeping it efficient, reliable and performing as it should. Solaris Energy provides practical aftercare support for air source and ground source heat pumps, from routine servicing and performance checks to fault finding, repairs and ongoing maintenance.
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Routine Servicing
Regular servicing helps keep your heat pump working efficiently and supports manufacturer warranty requirements.
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Fault Finding
If your system is not performing as expected, our technicians can investigate the issue and advise on the next steps.
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Breakdowns and Repairs
Specialist support for heat pump faults, breakdowns and repair requirements across a range of makes and models.
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Performance Checks
System checks help identify efficiency issues, airflow problems, heating system faults or component concerns.
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Warranty Support
Maintenance can help preserve manufacturer warranty periods and provide useful service records.
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Ongoing Maintenance
Planned maintenance support helps reduce the risk of unexpected repair costs and avoidable disruption.
What is included in a heat pump service?
A heat pump service gives your system a thorough check to make sure it is clean, working efficiently and performing as it should.
During a typical visit, Solaris will inspect key parts of the system, clean components where needed, check airflow and clearances, and review electrical, refrigeration and heating system performance. This may include checks around the fan, evaporator, cylinder, expansion vessel and filters.
The time needed for a service will depend on the type, size and condition of your system, but our aim is always to help keep it running reliably and efficiently.
£35 + VAT | Callout Fee
Charged for an initial site visit, fault investigation or attendance where a service has not already been booked. This fee is not charged for Solaris Energy installations within the two-year defects and liability period.
£75 + VAT | Standard Hourly Rate
Applies to diagnostic work, repairs, additional labour or time on site beyond a standard service visit. A minimum charge of 30 minutes applies, with additional time rounded up to half-hour intervals.
£1.45 + VAT | Per mile | Travel Charge
Applies to sites outside Kent and is charged as return mileage from the Solaris Energy registered office. Travel charges will be confirmed before your visit, so there are no surprises on the day.
from £225 + VAT | ASHP or GSHP Service
A routine service for an air source or ground source heat pump, helping to keep the system working efficiently and supporting long-term performance. Additional travel charges apply for sites outside Kent. Please contact Solaris for pricing on multiple units.
Frequently asked questions
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Annual servicing is commonly recommended, but follow the requirements for your specific equipment and warranty. Regular checks help identify developing problems and maintain efficient operation. Solaris can advise on a suitable service arrangement for your system.
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The checks depend on the equipment and installation. They can include inspection and cleaning, airflow and clearance checks, controls, electrical connections and heating system components. We can explain the scope of the planned visit for your heat pump.
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Contact us with the make, model, location and any available service records. Solaris supports different makes and models, and we can confirm whether we can assist with your particular installation before arranging a visit.
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Send your contact details, site address, heat pump make and model, a description of the problem and any displayed fault codes. Photographs and recent service information can also help us understand the issue before discussing the next steps.
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The charge depends on the type of visit and work required. Callout fees, diagnostic time, repairs and travel may be charged separately from routine servicing. Check the pricing information on this page and ask us to confirm the applicable charges when booking.
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Manufacturers may require servicing and records as part of their warranty conditions. Check the terms for your equipment and keep your service documentation. A service does not extend the warranty automatically or guarantee that a particular fault will be covered.
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Contact us with your postcode and system details so we can confirm availability. Travel charges apply to sites outside Kent under the stated charging arrangements and should be confirmed before the visit.
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Make sure the engineer can access the outdoor unit, indoor equipment, controls and relevant service records. Tell us beforehand about access restrictions or site requirements. Keep a note of fault codes and symptoms rather than attempting repairs yourself.
Maintenance Request
Please complete this form to report a breakdown, or if your Heat Pump is due its annual service. A member of the Solaris team will be in contact shortly to book in a visit from one of our engineers.
